Shipping policy
Shipping Overview
At Torvenne, we are committed to delivering your order safely and efficiently.
- Free Shipping: Available on all orders
- Estimated Delivery Time = Processing Time + Transit Time
Processing Time
- Standard processing: 3–7 business days
- Custom or intricate items: 7–15 business days
All orders are carefully inspected and prepared before shipment to ensure quality.
Transit Time
Standard Items (Under 30")
- Delivery time: 6–12 business days
Large Items (Over 30")
- Shipped via sea freight
- Delivery time: 4–6 weeks
Important Notes
- Larger or custom-designed items may require additional production time
- Shipping times are estimates and may vary due to logistics, weather, or carrier delays
- If you have a time-sensitive order, please contact us for expedited options (additional fees may apply)
Order Confirmation & Shipping
After placing your order, you will receive:
- Order Confirmation Email (immediately after purchase)
- Shipping Confirmation Email (once your order is dispatched)
A tracking number will be provided once available and typically becomes active within 24 hours.
Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email.
Please note:
- Tracking updates depend on the shipping carrier
- During promotional periods, processing times may be slightly longer
If you experience any issues tracking your order, please contact our support team.
Address Accuracy
Please ensure all shipping information is correct before placing your order.
- We are unable to modify shipping details once the order has been processed
- Orders already shipped cannot be canceled, but you may request a return after delivery in accordance with our Return Policy
Shipping Limitations
Currently, we primarily serve customers in the United States.
For other regions, please contact us for availability.
Contact Us
If you have any questions regarding shipping, feel free to reach out:
- 📧 Email: support@torvenne.com
- 📞 Phone: (240) 798-2494
- 🕒 Service Hours: 24/7 Customer Support
We aim to provide transparent shipping timelines and reliable delivery service for all customers.