Shipping policy
Last updated: October 8, 2026
Shipping Information
Welcome to Torvenne. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below for details on processing times, delivery estimates, fees, and related information.
1. Order Processing
Please allow 7–15 business days for order processing and production before dispatch. This processing estimate applies to all fixtures and excludes weekends and holidays. Once your order ships, we will email your shipping confirmation and tracking information.
2. Delivery Estimates
Estimated transit time is 4–6 weeks after dispatch. We use the same delivery estimate for all fixtures, regardless of size.
Total estimated delivery time = processing time + transit time. Times may vary due to carrier delays, customs processing, or unforeseen circumstances.
3. Shipping Costs & Carriers
We offer free standard shipping on all US orders — no hidden handling, crating or processing charges. The price you see at checkout is the total you pay.
Orders are produced by independent manufacturing partners and dispatched directly from Guzhen Town, Zhongshan, Guangdong, China, to customers in the United States. Torvenne coordinates fulfillment and is your point of contact for order and delivery support. Delivery is arranged through our logistics partners. If a delivery appointment is required, the carrier will contact you to arrange it.
4. Where We Ship
We currently ship to addresses within the United States. We do not ship to other countries at this time.
5. Customs & Import Duties
All orders are shipped to and delivered within the United States, and Torvenne is the importer of record. Any customs duties, import taxes and brokerage fees are paid by us and are already included in the price you see. There is nothing further for you to pay on delivery.
6. Order Tracking
Once your order ships, you will receive a tracking number by email so you can monitor your shipment at any time.
7. Delays & Issues
While we strive to meet all delivery estimates, delays may occasionally occur through our logistics providers or for reasons beyond our control. If your order has not arrived within the expected timeframe, please contact us and we will assist promptly.
8. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
9. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date) with photos. We will investigate and provide a suitable resolution.
Contact Us
If you have any questions regarding shipping, feel free to reach out:
- 📧 Email: support@torvenne.com
- 📞 Phone: (240) 798-2494
- 🕒 Service hours: Mon-Fri 9 am to 5 pm MST
We aim to provide transparent shipping timelines and reliable delivery service for all customers.