Warranty Policy

Every Torvenne fixture is covered by a one-year limited warranty against manufacturing defects, beginning on the date of delivery.

What Is Covered

For one year from delivery, we cover defects in materials and workmanship under normal use, including:

• Electrical components that fail under normal residential or commercial use — drivers, LED modules, wiring, and switches

• Structural defects in the frame, arms, canopy, or mounting hardware

• Defects in plating, finish, or crystal and glass elements that were present at manufacture

How We Resolve a Claim

We ship replacement parts free of charge, and Torvenne pays the shipping.For most issues this is the fastest fix: a replacement driver, crystal element, arm, or canopy restores the fixture without taking the whole piece down. If a part cannot be replaced individually, we will arrange a replacement fixture.

You do not need to return the faulty part before we ship the replacement in most cases. We may ask for photographs instead.

What Is Not Covered

• Bulbs. Replaceable lamps are consumable items and are not covered. (Fixtures with an integrated, non-replaceable LED module are covered under the electrical components clause above.)

• Improper installation. Damage caused by incorrect wiring, an inadequately rated junction box, or installation not carried out in accordance with the supplied instructions.

• Modification. Any fixture that has been altered, rewired, or fitted with non-Torvenne parts.

• Normal wear. Gradual patina on metal finishes, and cosmetic marks from cleaning or handling.

• Accident, misuse, or environment. Impact damage, power surges, water ingress, and exposure beyond the conditions the fixture is rated for.

• Transit damage. Handled separately and faster — report it within 48 hours of delivery. See our Shipping Policy.

• Fixtures not purchased from Torvenne. The warranty applies to the original purchaser and requires proof of purchase from torvenne.com.

How to Make a Claim

Email support@torvenne.com with:

• Your order number

• A description of the fault and when it appeared

• Photographs or a short video showing the issue

Our support team is available 24 hours a day, 7 days a week, and we aim to respond to all inquiries within 24 hours. You can also call +1 (240) 798-2494.

Address: torvenne inc., 5613 S Prince St, Littleton, Colorado 80120, United States

Warranty and Returns Are Different Things

These two are often confused, so to be clear:

Returns cover a change of mind, within 30 days of delivery. See our Refund Policy.

This warranty covers a manufacturing defect, for one year from delivery, and is resolved with replacement parts rather than a refund.

Your Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. Nothing in this warranty limits any rights you have under applicable consumer protection law.